If you haven’t heard, TDECU has changed the way you can manage and pay your credit card. We listened to our Members’ feedback and started to centralize our credit card digital services into one location. By streamlining the experience, your credit card payments and statement management are available in one place. The new experience, which is available now through TDECU Digital Banking, offers access to view and manage your credit card statements online, make payments, and set up fraud alerts.
TDECU Digital Banking now gives you access to:
- Easier navigation for managing credit cards
- View and manage credit card statements online
- Handy tools for viewing and managing credit card payments
- Customizable credit card alerts which are located in the "Service Center" tab under "Manage Cards"
As part of this change, access to Access Point for payments ended on July 31, 2022. So, get acquainted with the new credit card management tools in TDECU Digital Banking. If you haven’t already, get enrolled in TDECU Digital Banking and opt-in to receive eDocuments prior to this date to get the most out of the new enhancement.
And don’t forget – you also have full access to card controls via TDECU Digital Banking. You can enable and disable your credit card, report it lost or stolen, set up fraud alerts, and set your travel notifications!
So how DO you make your credit card payments?
You can pay one time or set up recurring payments via:
- Online through TDECU Digital Banking or by visiting tdecu.org/make-a-payment/
- Over the phone through PSCU by 5:00 PM CST at (800) 622-7747 (includes a $5.00 fee)
- Over the phone through TDECU by 2:00 PM CST at (800) 839-1154 (includes a $10.00 fee)
- The automated phone system by 4:30 PM CST at (877) 255-1400 (no fee included)
- Your local Member Center
Note: Payments typically take 2-3 days to process.
How can you pay via TDECU Digital Banking?
- Log in to TDECU Digital Banking.
- Click on the “Transfer & Pay” menu button.
- Click “Pay My Credit Card”.
- At this point, if you like, you can add an external account by clicking “Add External Account”, completing the requested information, and clicking “Submit”. It typically takes 1 business day to add an external account.
- Select the credit card account you would like to pay at the top of the screen
- Choose the account you would like to pay from on the drop-down menu
- Enter the amount you would like to pay
- Select your payment date
- Finish by clicking “Submit”.
If you have any questions, call Member Care at (800) 839-1154. Learn more and enroll in TDECU Digital Banking.