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Accessibility

TDECU is committed to providing accessible products and services to all its Members, including those with disabilities. By offering a variety of auxiliary aids and services, we are taking important steps to ensure all our Members can access the information and services they need. This commitment to accessibility is crucial for promoting inclusion and ensuring everyone has an equal opportunity to benefit from their TDECU membership.

Telephone

Members with hearing impairments may contact Member Care at 800-839-1154 from 7 a.m. – 7 p.m. CST Monday-Friday for special assistance. We also offer secure messaging through our website for Members who prefer to communicate with us through those channels.

Member Centers and ATMs

Our Member Centers are designed to meet all federal, state and local standards for accessibility. Accessibility features at our Member Centers include:

  • Exterior parking space sizes, signage, slopes, and grading
  • Interior receptionist seated near the door
  • Accessible teller stations

Visitors who have difficulty entering or navigating our Member Centers may request assistance from the Member Center receptionist or any Member Center employee. We also welcome service animals. For users with visual impairments, our ATMs offer tactile input controls with symbols, ascending/descending keypads with visual contrast, Braille instructions, and a headset port with verbal instructions and speech mode controls.

Digital

For Members unable to visit a Member Center or use the phone, our digital channel is a useful alternative to access our products and services. TDECU maintains digital application compatibility with industry standards and guidelines. See the Browser and Software Requirements below for the browsers we support. Our digital platforms will be periodically updated to provide greater accessibility.

Accessible features include:

  • keyboard-accessible links
  • text hierarchy to distinguish headlines from content and notation text
  • descriptive links
  • online chat and secure messaging

View our Digital Banking browser requirements

Open Now

Requests should be directed to:

1001 FM 2004
Lake Jackson, TX 77566
Or by calling (800) 839-1154 x 8401

Credit Union Documents

Upon request, a Member is entitled to review or receive a copy of the most recent version of the following credit union documents: 

  1. Balance sheet and income statement (the non-confidential pages of the latest call report may be given to meet this requirement);
  2. A summary of the most recent annual audit completed in accordance with §91.516 of this chapter (relating to Audits and Verifications);
  3. Written board policy regarding access to the articles of incorporation, bylaws, charter, rules, guidelines, board policies, and copies thereof; and the
  4. Internal Revenue Service (IRS) Form 990.

Suggestions for improvement

If you have suggestions for how TDECU or our site could better serve you, please let us know. View a list of ways to provide feedback.

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