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Alert: TDECU will NEVER ask you to share passwords, access codes, or send money through Zelle or other means - read more.

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TDECU Security and Fraud Center

TDECU Security and Fraud Center

Learn how to safeguard your finances and bank with confidence

Report Fraud
Protect yourself from fraud

Protect yourself from fraud

Fraudsters are out there, looking to catch you off guard. Keep your guard up by staying vigilant and learning how to spot their tricks. Keep your personal info safe and be cautious when sharing sensitive details. Trust your instincts, and if something feels off, don't hesitate to contact TDECU for help. Together, we can stay one step ahead of the scammers.

What is spoofing?

Spoofing is when scammers pretend to be someone they're not to get your personal or financial info. They might send emails, make calls, or set up fake websites to fool you.

Bad Actors

Bad Actors

Bad actors are deceptive individuals who try to trick others through scams, identity theft and more.

Phishing

Phishing

Scammers send fake emails that look real, asking for passwords, credit card numbers, or sensitive info.

Vishing

Vishing

Scammers pressure you into sharing personal info over the phone.

How to protect yourself from spoofing:

Stay cautious with unexpected messages, verify the sender's identity before sharing info, and report suspicious activity promptly. Be proactive in protecting yourself from spoofing scams.

Additional ways you can protect yourself against fraud

  1. Stay alert

    Be cautious of unexpected requests for personal info or money.

  2. Verify contacts

    Double-check who you're dealing with before sharing sensitive info.

  3. Use secure connections

    Protect yourself online with a VPN and strong, unique passwords.

  4. Stay informed

    Keep up with the latest scams to recognize them when they come your way.

  5. Speak up

    Report anything suspicious to help prevent others from becoming victims.

Stay Ahead of Fraud with Automated Alerts

Check out our automated alert system powered by Falcon Fraud
Activate Alerts Now!

Contact us to report fraud or any suspicious activity
– we are here to help

To dispute a transaction:

For debit cards:

 Use the TDECU Dispute Form

For credit cards:

 Call (888) 918-7341

To report fraud:

For debit cards:

 Use the TDECU Fraud Affidavit

For credit cards: 

 Call (888) 918-7341

To report a phishing attempt:

Email

 phishing@tdecu.org

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