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TDECU Security and Fraud Center

TDECU Security and Fraud Center

Learn how to safeguard your finances and bank with confidence

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Protect yourself from fraud

Protect yourself from fraud

Fraudsters are out there, looking to catch you off guard. Keep your guard up by staying vigilant by learning how to spot their tricks, keeping your personal info safe, and being cautious when sharing sensitive details. Phishing attempts target our Members through email, text messages, and phone calls. Scammers are becoming more sophisticated in their tactics to trick you into revealing personal information. Trust your instincts, and if something feels off, do not hesitate to contact us for help. Together, we can stay one step ahead of the scammers.

What is spoofing?

Spoofing is when scammers pretend to be someone they are not to get your personal or financial info. They might send emails, make calls, or set up fake websites to fool you.

Phishing

Phishing

Be cautious of unexpected emails asking for personal information or directing you to click on links or download attachments.

Texts

Texts

Do not trust messages from unknown numbers claiming to be from the credit union. Scammers are using fake messages to trick you into revealing your personal information. Always verify the source before responding.

Vishing/Phone Calls

Vishing/Phone Calls

Be wary of unsolicited calls asking for sensitive information. Our team will never ask for personal details over the phone. If you receive such a call, hang up. If you have shared any information, please contact us immediately.

How to Protect Yourself:

  1. Verify Communications: Contact us directly using official channels to confirm any suspicious communication.

  2. Don’t Click Links: Avoid clicking on links or downloading attachments from unknown sources.

  3. Report Suspicious Activity: Report any suspicious email, text, or call to our phishing mailbox at phishing@tdecu.org

Your Safety is Our Priority

TDECU is committed to protecting our members information. We take your security seriously and are actively monitoring these phishing incidents. Our team is continuously working to enhance our systems and safeguard your personal data. For further assistance or to report any phishing attempts, please contact us at (800) 839-1154.

Helpful Tips to Avoid Scams

  1. Verify Caller Identity

    Hang up and call us back using the official number from our website or your account statement.

  2. Be Cautious with Links

    Avoid clicking on links or downloading attachments from unknown emails or texts.

  3. Look for Red Flags

    Be skeptical of messages that create a sense of urgency or pressure you to act quickly.

  4. Never Share Personal Information

    Do not provide personal details over the phone or email, especially if you did not initiate contact.

  5. Report Suspicious Activity

    Report any suspicious communications to our phishing mailbox at phishing@tdecu.org or contact Customer Service at (800) 839-1154.

  6. Educate Yourself

    Stay informed about the latest scams by visiting our website or contacting our customer service team.

Stay Ahead of Fraud with Automated Alerts

Check out our automated alert system powered by Falcon Fraud
Activate Alerts Now

Contact us to report fraud or any suspicious activity
– we are here to help

To dispute a transaction:

For debit cards:

 Use the TDECU Dispute Form

For credit cards:

 Call (888) 918-7341

For Zelle:

 Use the TDECU Zelle Dispute Form

To report fraud:

For debit cards:

Please complete the  TDECU Fraud Affidavit before contacting Member Care. Since this is an official affidavit and transaction form, our Member Specialists cannot complete it on your behalf. Once the form is completed, contact Member Care for further assistance.

You may submit the form online or visit a local Member Center for assistance.

 Call (800) 839-1154

Important Notice:

Please ensure the form is fully completed before contacting us to avoid delays. Member Specialists will not be able to proceed without the required form.

For credit cards: 

 Call (888) 918-7341

For Zelle:

 Use the TDECU Zelle Fraud Affidavit

To report a phishing attempt:

Email

 phishing@tdecu.org

You are now leaving TDECU’s website.

We only link to sites that we feel will be valuable to our members, but we have no control over these external sites. TDECU does not provide, and is not responsible for, the product, service, overall website content, security, or privacy policies on any external third-party sites.

If you find that there is anything we should be aware of on the site you are visiting, please let us know.

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