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If you’re still experiencing login issues, please download the latest mobile app version, use our account recovery or password reset tools, or contact our team for assistance. We have extended our in-person hours from 9:00am to 6:30pm to assist Members. Thank you for your patience.

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How to Change Your Digital Banking Username

Create a custom username instead of using your Member number

We are now prompting Members to customize their Usernames for Digital Banking. By following the steps below, you can make an easy-to-remember username for a more personalized experience.

  1. Simply log in to Digital Banking using TDECU.org or the TDECU mobile app.
  2. Select Security Preferences from the Settings menu.
  3. Select the Change Username tab.
  4. Enter your new Username and submit.

Your username will be updated automatically. The next time you login to Digital Banking you will use your new custom login instead of your previous credentials.  Please note: This will not impact your password.

If you need any assistance with Digital Banking, contact TDECU Member Care or visit a Member Center and we can assist you.

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