TDECU Help Center

1. Log into TDECU Digital Banking
2. Click on Service Center from the Navigation Menu
3. Click on Manage Cards
4. Tap on a card or click on Card Details
5. Click on Report Lost or Stolen

• You must complete a short questionnaire when reporting a card lost or stolen. This information will alert TDECU of any potential fraud on the account.
• Once submitted, your card will be permanently deactivated. TDECU will mail a new credit card to your current address on file. To receive a new debit card, send a secured message via Digital Banking, call Member Care, or visit your nearest branch.
• Once you report your card lost or stolen, the card will appear in a Lost or Stolen status within Digital Banking. When you log back in, the card will no longer appear in the Card Management module.

1. Log on to Digital Banking
2. Select the Service Center button
3. Click on the Manage Cards option.
4. You can then select the option to disable your card temporarily.

You can update your address, phone number and email address, one of two ways: (1) submit your updated information using the My Profile form in Digital Banking, or (2) call us at (800) 839-1154  for assistance.

Yes! You can reset your password by clicking on the Forgot Password option, located directly under the login fields on either the desktop or mobile app. From the Forgot Password screen:

• Enter your username.
• Click on submit.
• Select the delivery method to receive your secure access code.
• Enter your secure access code into the provided field.
• Create your new digital banking password.

If you currently don’t have a username (that is not your Member number), you can create one by following these steps:

• Log in to TDECU Digital Banking.
• Click on Settings.
• Click on Security Preferences.
• Click on Change Username.
• Enter your new username.
• Click on Save.

Yes! You can recover your username by clicking on the Forgot Username option, located directly under the login fields on either the desktop or mobile app. From the Account Recovery page, select the Forgot Username Tab located directly under Account Recovery:

• Enter your Member Number (not your account number).
• Enter your Last Name.
• Enter your Date of Birth.
• Enter your Social Security Number.
• Select the delivery target to receive your username.
• Click on Continue.
• You will receive an onscreen message that says your login retrieval was successful.
• You will receive your username based on the delivery target you chose. 

If you continue to experience issues, please call us at (800) 839-1154.

Yes! If you are locked out, you have two options:

• Wait 1 hour from your last attempt to try again OR
• You may unlock your account immediately by using the Unlock Username Form.

You can do so by clicking on the Unlock/Forgot Username option, located on the bottom right of the login page.  From the Account Recovery page:

• Enter your Member Number (not your account number).
• Enter your Last Name.
• Enter your Date of Birth.
• Enter your Social Security Number.
• Enter your locked username.
• Click on continue.
• You will receive an onscreen message that says your account recovery unlock was successful.

If you continue to experience issues, please call us at (800) 839-1154.

Your Member number is the number used to identify you as a Member of TDECU. All of your relationships with TDECU fall under this number. To find your Member number, you can log in to Digital Banking. Alternatively, you may locate your Member number on your monthly account statement or stop by any TDECU Member Center location for assistance.

For credit cards, please log in to Digital Banking and use the travel notifications option under Manage Cards. For debit cards, notify TDECU at least two business days before your departure by sending Member Care a secure message in Digital Banking, or calling the number on the back of your card and providing the dates of your travel and the destination.

If you have not conducted a transaction on your account or contacted us within the past three years, we are required to set your account to dormant status. The state of Texas regulates unclaimed property, including inactive accounts with balances and safe deposit boxes. For more information on how to keep your account active or locate unclaimed property, please click here.